Care – Customer Service Advisor

Location: Hybrid / Office

Full-Time

Are you fed up of looking after customers, giving 5* service and getting no recognition for it?

 

WE NEED YOU!

 

A great opportunity is now available as an industry leader ‘SalonIQ’ in a key role as Customer Service Advisor. You will be responsible for supporting and growing relationships with our customers and helping them with daily duties.

 

The successful applicant will;

– Be well organised

– Be reliable

– Be able to work independently or as part of a team

– Have previous experience in customer service (optional)

– Build strong relationships with customers

– Enjoy taking calls and has an exceptional telephone manner

– Able to work in a fast-paced, busy environment

 

Daily tasks include:

– Answering support calls from clients who require assistance and take messages

– Answering live chats from clients who require assistance

– Schedule training with our Education team

– Respond to email queries sent over from clients

– Raise tickets with development team for queries that need looking into further

 

Personal skills;

– Excellent communicator

– Has attention to detail

– Enjoys working in a fast-paced environment

– Confident phone manner and willing to answer numerous phone calls per day

 

In return;

– Full training will be provided

– Flexible work hours

– Full holiday entitlement

– Career and personal growth opportunities

– Be part of an amazing team

– Hybrid working options available

Job Type: Full-time

Pay: From £25,000.00 per year

Additional Benefits:

• Bonus scheme
• Wellbeing gift
• Casual dress
• Company events
• Work from home

Schedule:

• Monday to Friday plus rotated weekend support
• Work Location: Hybrid office / remote Office based in Tunbridge Wells, TN1 1EN