Running a busy hair salon has it’s pros and cons. If you’re busy then that means you’re popular and you obviously do your job well. However, having a successful business is not all down to talent. You also need to be able to run your day-to-day business well. The busier you get the less time you will have to stay on top of customer needs, the logistically side of the business and effectively manage your staff. Smaller salon owners, particularly, may find it hard to stay well organised and often find things slipping out of control.
Here’s a look at some of the difficulties you can face if your salon isn’t well organised.
Ah, the appointment book; indecipherable scribbles, crossed out, rubbed out, re-written. A poorly organised appointment book can lead to embarrassing mistakes such as double-booking a stylist or clients turning up at the wrong time or day and unnecessary empty slots followed by chaotic periods, missed lunches, late finishes and dissatisfied clients who aren’t able to have their preferred stylist.
Hand-written notes can go astray or be hard to decipher. Colouring needs precision. If you haven’t got your records up to date, you could find yourself in trouble. Many clients want to frequently change their colour so you need to have accurate records that are quick and easy to refer to.
In a busy salon, it’s difficult to remember every single client’s likes and dislikes, especially if they don’t come in every week. Detailed client information is essential. From the way they like their coffee to allergies and reactions to particular products. A great deal of chemical-based products are used in salons, so you need to be aware of what ingredients may cause an adverse reaction in a particular client.
Running Out Of Products
Your inventory always needs to be up-to-date. If a client wants to buy a product and you’ve run out, you’ll lose money in a sale and they’ll go and buy an alternative elsewhere.
Poor Staff Communication
Problems and grievances with employees need to be addressed. But if you can never find the time for staff meetings and organising appraisals then your business is going to suffer.
Salon software systems can facilitate your day-to-day life and ensure a smooth running business. Appointments, client information, stock controls and staff management can be easily accessed from a computerised system that all employees can understand.
For more information on Salon Software for UK salons, contact SaloniQ today.